# Refund Policy

We want you to be satisfied with your game purchases. We understand that sometimes things don't work out, so we enforce a refund policy for eligible game purchases.

## Eligibility

Each game on Ouzox has a clearly displayed refund policy, chosen by the game's developer. You agree to this policy when you purchase the game. You can review the policy on the game's page and in your transaction history.

In addition to the developer's policy, they cannot set any lower than these minimum requirements, which guarantees the following:

* **Minimum Refund Period:** All games offer at least a 24-hour window for refunds.
* **Minimum Refund Amount:** All games offer at least a 25% refund guarantee.
* **Faulty or Misrepresented Products:** If a game is faulty or significantly different from its description, you are entitled to a full refund, regardless of the developer's policy. If this is the case, please [contact us](/ouzox-docs/main/support-and-contact.md).

## Refund Process

To request a refund, go to your transactions page in your settings. If eligible, a 'Refund' button will be available.

Here's how it works:

* Ouzox verifies that the refund request is within the developer's stated timeframe and that the purchase meets the minimum standards
* Ouzox calculates the refund amount based on the original purchase price and the applicable policy.
* Refunds are automatically processed through Stripe
* Refunds will take 5-10 days to be credited to the original payment method

Refunds are completely streamlined and can be requested with no questions asked.

## Dispute Resolution

If you have a dispute regarding a refund, please [contact us](/ouzox-docs/main/support-and-contact.md).

This policy does not affect your statutory rights under applicable consumer protection laws.


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